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Embedding KM Process into Daily Business Operation

The failure of KM implementation often occurs because the knowledge management process used is not in accordance with the character of knowledge so that the flow of knowledge and re-use of knowledge does not work. But it does not end just by selecting the right KM process. To ensure the knowledge resides within the employee able to flow and re-use by others, you need to instill KM process into the business process.

Purpose

Selecting the appropriate KM process will ensure each strategic knowledge treated with the right intervention. It also needs practical guidelines, tools, worksheet, and standard for the frontman who will run the KM process on a daily basis. At the strategic level, you also need to embed the KM process into the existing business process so the knowledge flow will be run automatically.

Method

Knoco Indonesia will facilitate the selection of KM processes based on the results of identifying strategic knowledge and determining the most appropriate KM process. Based on the results of the formulation, Knoco Indonesia will categorize the KM process based on 5 (five) main interventions, namely:

• Community of Practice
• Knowledge Capture
• Lesson Learning (Peer Assist, After Action Review, and Retrospect)
• Dedicated Learning
• Knowledge Sharing

The selected KM process will also be subjected to further analysis to determine the form, process, and guidelines that best fits the needs of your organizations. One of deep analysis to be done is embedding KM processes with the business processes. This is to ensure KM runs consistently on your organizations. The result of this process is the General Guidelines for implementation for each process. This guide will be used in the Pilot Project stage and in future KM activities such as developing a technology solution for KM

Deliverables

At the end of the activities, you will get a General Guidelines for each selected KM process. The guidelines prepared will have the main components, including:

• Process definition;
• Workflow and procedure;
• Worksheet;
• Recommendation of the existing business process to be embedded with KM Process.

 

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