End to End KM Initiative for Indonesia's First Underground Railway

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Project Description

Jakarta as the capital of Indonesia is in the desperate need for mass rapid transportation to overcome its traffic jam. The government decided to build the first underground and elevated integrated railway network as the solution. This company is in charge of construction, operation, and maintenance of this particular railway system.  

The need for Knowledge Management came forth from benchmarking result to a similar company around Asia. Some benchmarked companies even emphasize the urgency to start Knowledge Management initiatives as early as possible. Top Management takes this suggestion and starting their Knowledge Management initiatives 1 year before the operation began.

Knoco Indonesia helped this company to construct the strategy, managing the change, identifying strategic knowledge, developing taxonomy, selecting pilot projects, assisting the implementation and conducting IT system design.

Project Challenges

• Minimal Knowledge Management Awareness;
• Various employees professional background;
• Tight schedule to Commercial Operation.

 

Our Approach

At the beginning of the project, we conduct KM Assessment to entire business function. In this case, we add more depth on culture and technology aspect. This approach needed due to the initial analysis indicated the need for change management and technology solution for KM enabler

The assessment result then became an input for constructing KM Strategy that laying out some critical aspect for the next KM implementation phase such as guiding principles, KM scope, KM metrics, implementation roadmap, and initial pilot project.

Using the proposed KM Strategy, together with their internal KM team, we identify strategic knowledge, KM activities & processes,  knowledge taxonomy and KM Planning for Pilot Project. We also develop a change management plan to ensure the initiatives will be smoothly implemented. 

As for technology solution, Knoco Indonesia assists the IT team by developing IT system design, complete with architecture design, use case diagram, feature specifications, and best practice from other companies. 

At last, we have been helping the client on their journey to implement structured and practical  KM initiatives through assistance services, where our consultant guiding the KM team with suggestions, best practice and hands-on experiences.

The Result

The client is now in the process of embedding KM processes into their daily activities with practical KM guidance and clear management policy. They also in the process of integrating identified strategic knowledge to their Human Capital Management. The technology solution is on the way to be developed by their internal team and will be available in the upcoming month.